SONGBIRD is committed to providing you with the best possible customer service experience. SONGBIRD is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future SONGBIRD customer support features you may be required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. SONGBIRD takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we may expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Our website may also utilise other third party analytics software to help us understand website traffic and webpage usage.
Capturing Information for Remarketing & Other Online Advertising
- SONGBIRD captures information about it’s website visitors for remarketing & capturing information about similar audiences to advertise online.
- Third-party vendors, including Google and others, may show ads for SONGBIRDon various sites across the Internet
- Your songbird.com.au website user data may also be used by SONGBIRDfor advertising campaigns on other platforms such as Facebook & Instagram from time to time. For additional up-to-date detailed information on Facebook’s data policy, see here: https://www.facebook.com/policy.php
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. SONGBIRD reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (02) 4058 2878
1B Hartley Drive
Thornton NSW 2322